Privacy Policy

Who we are

Walle is a SaaS loyalty platform operated from Ukraine. For any privacy question or request, contact us at thrytsak69@gmail.com or via the in-product support form.

What information we collect

We only collect data that is necessary to operate the loyalty service:

• Business account data — name, email, password (hashed), business name, billing details, branding assets you upload.
• Customer data your business chooses to collect — typically name, email, phone, date of birth, and the loyalty balance/stamp history tied to each issued card.
• Wallet pass data — device push tokens supplied by Apple Wallet and Google Wallet so we can update your installed pass (e.g. balance changes, geofence updates).
• Technical data — IP address, browser/OS, basic analytics events (page loads, scans). We do not use third-party advertising trackers.

How we use this data

We use the data above to: create and update digital loyalty cards in Apple Wallet and Google Wallet; deliver push notifications and geofence updates to installed passes; let businesses run their own loyalty programmes and contact their own customers; bill businesses for their plan; investigate fraud or abuse; and improve the product.

Legal bases (GDPR)

For business users, processing is based on the contract you accept when signing up. For customers of those businesses, the business is the data controller and Walle acts as a processor on their behalf. Where we process data on our own account (security, fraud prevention, product analytics) we rely on legitimate interest. Marketing emails are sent only with consent.

Who we share data with

We do not sell personal data. We share data only with the processors required to deliver the service:

• Apple Inc. — to issue and update Apple Wallet passes (PassKit Web Service).
• Google LLC — to issue and update Google Wallet passes (Google Wallet API).
• Vercel Inc. — application hosting, edge delivery, log storage.
• Email and SMS providers — to deliver transactional notifications you or your business have configured.

How long we keep data

Account data is retained for as long as the business account is active and for up to 24 months after closure for accounting and legal reasons. Customer pass data is kept for as long as the issuing business keeps the card active; if the business deletes a customer or template, the related pass data is removed within 30 days.

Your rights

Under GDPR and similar laws, you have the right to access, correct, export or delete your personal data, object to certain processing, and lodge a complaint with your local data-protection authority. To exercise any of these rights, email thrytsak69@gmail.com. If you are a customer of a business using Walle, please contact that business first — they decide what data is collected on their card.

International transfers

Walle is operated from Ukraine. Some processors (Apple, Google, Vercel) may process data in the United States or other countries. Where applicable, transfers are covered by Standard Contractual Clauses or equivalent safeguards.

Children

Walle is a B2B service intended for businesses and adult customers. We do not knowingly collect data from children under 16. If a business issues a loyalty card to a minor, the business is responsible for obtaining the necessary parental consent.

Cookies and tracking

We use a small number of strictly necessary cookies for authentication and locale preference, and lightweight first-party analytics. We do not use third-party advertising cookies or cross-site trackers.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated to active business accounts by email.

Contact

Questions about this policy or about how your data is handled? Email thrytsak69@gmail.com or use the support form.